Field Service Technician
About the role
The Gordon Flesch Company is an employer of choice in Wisconsin, Illinois, Indiana, Iowa, and Ohio. We strive to recognize and appreciate the dedication, creativity, and results delivered by our associates.
Responsibilities
- Complete technical training as assigned at GFC locations and manufacturer’s national training facilities
- Develop ability to work independently
- Service printers and Multi-Functional Devices
- Become proficient in servicing assigned equipment
- Troubleshoot basic connectivity issues (print/scan)
- Update and maintain machine firmware as needed
- Maintain accurate car stock inventory
- Manage service call assignments based on location and priority levels
- Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
- Provide quality customer service with both internal/external customers
- Perform miscellaneous duties as assigned
Requirements
- High school diploma or equivalent
- Good organizational skills
- Good verbal and written communication skills
- Proficient use of company-provided technology such as: laptops, smartphones, and software applications
- Pass drug screenings and background checks as required
- Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
- Access to reliable vehicle with secure storage for all company issued property
Qualifications
- Basic understanding of electronics and mechanical systems
- Basic understanding of network connectivity
Skills
- Technical training completion
- Independent work capability
- Equipment servicing proficiency
- Network troubleshooting
- Software installation and support
- Inventory management
- Service call assignment management
- Customer service delivery
- Mobile dispatching software use
- Drug screening and background check compliance
- Vehicle maintenance and insurance requirements
- Technology proficiency (laptops, smartphones, software applications)
Benefits
The Gordon Flesch Company offers a comprehensive benefits package including Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and more. For full details, visit: www.gflesch.com/careers.
Pay
The starting hourly pay range for this role is $23.51 up to $27 per hour.
Schedule
Details on the schedule are not specified in the job posting.
Benefits
The Gordon Flesch Company offers a variety of benefits including Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and more. For full details, visit: www.gflesch.com/careers.
Equal Opportunity Employer
The Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.