Field Service Technician

About the role

The Gordon Flesch Company is an employer of choice in Wisconsin, Illinois, Indiana, Iowa, and Ohio. We strive to recognize and appreciate our associates' commitment, creativity, and daily contributions to our customers and the community.

Responsibilities

• Complete technical training as assigned at GFC locations and manufacturer's national training facilities
• Develop ability to work independently
• Service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Maintain accurate car stock inventory
• Manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Perform miscellaneous duties as assigned

Requirements

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Pass drug screenings and background checks as required
• Ability to lift 75 pounds

Qualifications

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

Skills

• Technical training
• Independent work capability
• Equipment servicing
• Network troubleshooting
• Software installation and support
• Inventory management
• Customer service
• Mobile dispatching
• Drug screenings and background checks

Benefits

The Gordon Flesch Company offers a comprehensive benefits package including Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and more. For full details, visit: www.gflesch.com/careers.

Pay

The starting hourly pay range for this role is $23.51 up to $27 per hour.

Schedule

Details on the schedule are not specified.