Field Service Technician

Essential Duties & Responsibilities

• Troubleshoots customer machine problems in person or over the phone to successful resolution
• Generates orders for required parts needed
• Travels as required to end users to perform service
• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Affords assistance to distributors in installing new machines and machine upgrades
• Sets up activity reports and other required documentation

Qualifications

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)
• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Physical Demands And Work Environment

• 25% Travel
• Ability to life 50-80 pounds
• Home Office Setting
• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic
• Medium noise, i.e., manufacturing facility with machinery operating on factory floor with heavy traffic

Pay

Commensurate with experience

Schedule

Varies

Benefits

N/A