Field Service Technician

About the role

Frontmatec is an international manufacturing and engineering company with a world-leading market position, constantly developing and delivering complex, large-scale turnkey projects. We are seeking an experienced Service Technician to join our growing team in Kansas City, MO. The incumbent will act as an Ambassador of Frontmatec while providing technical service expertise to internal and external customers. The Field Service Technician will diagnose, troubleshoot, repair, and maintain PLC‑controlled equipment, conveyor systems, and mechanical machines in a food processing environment.

Responsibilities

• Provide emergency/unscheduled and scheduled maintenance repairs of equipment at customer facilities.
• Assist installation & commissioning of new equipment as well as upgrades on existing installations.
• Read and interpret equipment manuals, electrical and pneumatic schematics in order to perform required maintenance and service.
• Execute service and maintenance orders/jobs in a timely and efficient manner.
• Provide accurate and sufficiently detailed data in comprehensive reports after completion of installation and/or service jobs.
• Comply with all company and client health and safety programs.
• Participate actively in the development of customer relations.
• Effectively communicate with customers, sales teams and partners to ensure that customer needs and demands are understood and are met.
• Provide feedback to After Sales Teams regarding customer needs and demands to secure global implementation.
• Complete weekly expenses and hours report.
• Support and work with the company’s Engineering department on the development of new products.
• Support and work with the company’s Engineering, Production, and QA departments to secure product quality.
• When needed participate in the development of the company’s training programs.
• Self‑managed, responsible for booking travel and accommodations.

Benefits

• Medical, Dental, Vision, STD/LTD
• Company contribution towards your benefits
• 401(k) Options
• Peerfit Gym membership program
• Vacation Time Off, Sick Time, Personal Time Off, 8 Paid Company Holidays and Yearly increases
• Per Diem
• Mileage reimbursement
• Uniforms and PPE
• Tools

Pay

Competitive hourly wage with overtime