Field Service Technician

About Fives Group

Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. In 2024, Fives achieved sales of $2.5 billion with a team of close to 9,000 employees and a network of over 100 operational units in over 25 countries.

About the role

The Field Service Technician is responsible for all aspects of planning, integration, and support of product offerings. This includes planning and supervising installation of a product into a client’s existing system, solving technical problems, ensuring overall function, maintaining and servicing equipment, and performing upgrades. The role involves continual analysis of customer equipment to ensure optimal performance, diagnosing failures, recommending updates, and adhering to technical scope and budget through regular service documentation. The technician also researches, develops, and maintains scheduled customer visits, weekly reports, and call report logs, and works in office or plant environments while complying with safety requirements and using proper PPE.

Key Functions & Responsibilities

• Maintain a positive attitude and strong focus on customer satisfaction.
• Perform troubleshooting on mechanical, hydraulic, pneumatic, and electronic products.
• Apply strong analytical, diagnostic, and problem‑solving skills.
• Interpret blueprints, schematic drawings, and illustrations.
• Assemble and disassemble equipment; conduct repair and maintenance on complex equipment.
• Ensure safety norms are followed during installation and maintenance processes.
• Strengthen client relationships by improving interaction with products.
• Provide excellent customer service and communicate effectively both in writing and verbally.
• Train internal and external groups on product operation and maintenance.
• Prioritize tasks and manage time effectively.
• Travel domestically and internationally as required.
• Perform any other duties related to the basic responsibilities of a Regional Service & Controls Specialist.

Qualifications

• Technical Degree, Engineering Degree or equivalent work experience.
• Solid mechanical, hydraulic, and pneumatic experience in repairing and maintaining equipment.
• Experience with controls, VFDs, MCCs, PLCs and HMIs.
• Ability to read and understand mechanical, hydraulic, pneumatic, and electrical schematics and P&IDs.
• Proficiency in PC applications: MS Word, MS Excel, and MS PowerPoint.

Assets for the Position

• Business acumen to deliver services that enhance profitability and competitive advantage.
• Entrepreneurial drive with a strong sense of urgency and tireless work ethic.
• Influencing and communication skills, including keen listening, open‑mindedness, and strong interpersonal abilities to build alliances quickly.
• Technical/functional understanding to serve as a source of expertise for customers and demonstrate breadth of knowledge within core specialties.

Work Environment & Travel

The role may be performed in a general office setting or in production environments where the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes, and varying temperatures typical of durable‑goods industrial processes. Travel is approximately 75 % of the time, typically for one to two weeks at a time, including weekends or holidays, to customer or Fives facilities domestically or internationally.

Benefits

• Health, dental, vision, life, and disability insurance.
• Holidays and personal time off.
• 401(k) and IRA retirement plans.
• Competitive compensation package.
• Additional benefits offered by the company.