Field Service Technician

Roles & Responsibilities

• Provide maintenance and repairs for Fisher’s office equipment (copiers, printers, etc.), either on-site at customer locations or at the Fisher’s location.
• Offer exceptional product and service support for Fisher’s Technology customers as indicated by First Call Efficiency percentage.
• Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.
• Use parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.
• Maintain all assigned Fisher’s Technology equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.
• Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.
• Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.
• Encourage customer feedback and survey participation upon service completion.
• Assist on special installs, setups, or other projects as assigned by Service Management.
• Report all situations regarding technical and/or customer related problems directly to Service Management.
• Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.

Requirements

• 1+ years’ experience in customer service, preferred but not required.
• Clean Driving Record.
• Ability to efficiently provide professional customer service to internal and external customers.
• Strong verbal and written communication skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to collaborate effectively and professionally with a team.
• Proven technical and analytical problem-solving skills.
• Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50+ lbs. (with assistance).