Field Service Technician

About the role

Do you enjoy solving problems, working directly with customers, and traveling to see equipment come to life? FAST Global Solutions is looking for a Service Technician who thrives in the field, enjoys troubleshooting mechanical and electrical systems, and wants the opportunity to travel while earning premium wages. As a Service Technician, you'll play a critical role in supporting the installation, startup, commissioning, and maintenance of equipment used by leading cargo handlers, airlines, distribution centers, and logistics operations around the world. This is more than a service role. It's an opportunity to be the face of FAST at customer sites, build technical expertise, and directly impact customer success.

Responsibilities

• Supporting equipment installations, startups, and commissioning activities
• Diagnosing and troubleshooting mechanical, electrical, pneumatic, hydraulic, HMI, and PLC-related issues
• Providing onsite maintenance and operational training to customers
• Delivering technical phone support and helping customers resolve issues quickly
• Working closely with Engineering, Operations, Customer Service, and Manufacturing to drive solutions
• Reading and interpreting blueprints, schematics, drawings, and technical documentation
• Documenting service activities, findings, and recommendations
• Supporting product testing and continuous improvement initiatives
• Maintaining and updating customer cases within CRM systems
• Assisting with equipment assembly and testing when needed

Requirements

• Associate degree from a technical school or related education and experience
• Experience troubleshooting mechanical and electrical equipment
• Working knowledge of hydraulics, pneumatics, PLCs, HMIs, and industrial electrical systems
• Strong communication and customer service skills
• Ability to work independently and solve problems in the field
• A willingness to travel and represent FAST professionally at customer locations

Benefits

• Competitive pay plus travel premium wages
• Employee ownership through our ESOP, including an annual company-funded contribution equal to approximately 20% of your annual pay
• Affordable health and wellness benefits beginning on day one
• Paid holidays and PTO
• Annual safety shoe reimbursement and company gear allowance
• Opportunities for career growth and technical development
• Work that takes you beyond the shop and directly into customer operations across North America
• A culture built on teamwork, craftsmanship, safety, and pride in doing things right

Schedule

• Approximately 50% travel
• All travel expenses paid by FAST
• Travel schedules are planned whenever possible
• Occasional short-notice travel may be required to support critical customer needs