Field Service Technician

About the role

Ohio Medical is a global leader in medical air and vacuum pumping systems, suction, and oxygen therapy devices. Our trusted brands, including Ohio Medical and Amvex, offer cutting-edge solutions such as suction regulators, air and oxygen flow meters, pumping systems, and portable suction equipment. Operating in an FDA-regulated facility, we adhere to ISO 13485, ISO 9001, and NFPA 99 standards, ensuring high-quality and reliable products that meet global regulatory requirements. Headquartered in Gurnee, IL, we take pride in our commitment to patient safety, innovation, and quality products. With a history dating back over 100 years, Ohio Medical has shaped the medical industry. In 1910, we manufactured one of the first anesthesia gas machines, The Ohio Monovalve, which was extensively used during World War I. Our legacy includes innovations such as the Push-To-Set™ (PTS) suction regulator and advancements in medical gas and oxygen therapy. In 2022, Ohio Medical joined The ESAB Corporation, furthering our mission to deliver innovative, high-quality products that prioritize patient safety. Join a team where history meets innovation and make an impact on the future of healthcare.

Responsibilities

• Receives On-The-Job Training from FST III to perform start up and in-service training on complex air and vacuum systems, and medical gas pipeline equipment
• Perform field service preventative maintenance, component replacement, field service corrective maintenance, and troubleshoot, repair in-house and field service warranty evaluations on Ohio Medical source air and vacuum equipment, and medical gas pipeline equipment
• Follow all appropriate "Standard Operating Procedures" & "Work Instructions"
• Assist in investigations / evaluations and provide recommendations as needed in support of company quality policies and procedures
• The ability to perform assigned field service work with minimal supervision
• Read and understand mechanical drawings, electrical schematics, product manuals
• Provides support for inside after-market sales activities
• Work on 75% pipeline products and various Systems along with other manufactured systems
• Limited overnight travel up to several days for field service assignments. Occasionally short notice is given
• Must possess and maintain a valid driver's license and acceptable driving record

Requirements

• 2-4 years electrical/mechanical experience required
• Customer / Field Service experience preferred
• High School Diploma or equivalent required
• Associates Degree / Technical Certificate preferred
• Work to obtain ASSE Med Gas 6040 Certification. Ohio Medical to sponsor
• English language proficiency
• Domestic travel approximately 40%; International approximately 0%-2%
• Frequent overnight travel, sometimes with short notice
• Mechanical, basic electrical troubleshooting and repair aptitude of PLC controls
• Pneumatic experience preferred
• Valid U.S. Driver's License
• Positive customer relations skills
• Good documentation practices and attention to detail
• Able to perform work assignments with little to no supervision
• Must possess or be able to obtain a passport

Key Relationships

• Internal: Reports directly to Service Manager; Service Technicians – technical product questions, training needs and feedback; Sales Team – for two-way feedback on customer issues and sales/service opportunities; Service Department – for technical product questions, parts ID and feedback on equipment issues
• External: Customers – Notify Ohio Medical service department of customer concerns regarding issue resolution, coordination of service visits, service contract opportunities, etc.

Pay

$53,990.00-$62,218.00