FIELD SERVICE TECHNICIAN

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Essential Functions

• Read work order and observe and listen to truck in operation to determine malfunction/diagnose the problem(s).
• Offer solutions to meet customer specifications; provide estimates when appropriate.
• Make mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Record complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtain signature from a customer and communicate with customers on repair needs, or work that was completed.
• Examine protective guards, loose bolts, and specified safety devices on trucks and make adjustments.
• Lubricate moving parts and drive repaired truck to verify conformance to specifications.
• Represent Equipment Depot to customers and maintain the professional image of self and cleanliness (externally and internally) of the van at all times.
• Track and schedule with operations, or service manager when service van is due for routine maintenance or has other service‑related issues.
• Work in a manner that protects customers, Equipment Depot, and the public.
• Return paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Submit time cards by 9:00 a.m. daily; if dispatched to a job from home, call in time and give it to the service administrator over the telephone by 9:00 a.m. daily.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.