Field Service Technician
Epiroc · Elko, NV · 3 wk ago
On-siteEngineeringFull-time
We need to output HTML fragment with sections: About us? Actually "About us" is a section heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes "About us" (company description) maybe we can treat as "About the role"? But they said do NOT repeat the job title as a heading. The page already shows it. So we can have sections: About the role (maybe summarizing role description), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. We need to include only sections with real specific content.
Let's extract content:
- About us: description of Epiroc. Could be placed under "About the role"? Actually "About the role" would be description of the role, not company. But we have a description of the role later: "Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services...". That is about the role. So we can put that under
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes "About us" (company description) maybe we can treat as "About the role"? But they said do NOT repeat the job title as a heading. The page already shows it. So we can have sections: About the role (maybe summarizing role description), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. We need to include only sections with real specific content.
Let's extract content:
- About us: description of Epiroc. Could be placed under "About the role"? Actually "About the role" would be description of the role, not company. But we have a description of the role later: "Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services...". That is about the role. So we can put that under About the role
.
- Responsibilities: there is a detailed list with Level 1, Level 2, Level 3. We'll output as - each bullet.
- Requirements / Qualifications: there is Knowledge/Education section with Level 1,2,3. Also there are things like "Possess own hand tools", "complete TL1 and TL2 training", "Maintain required US Department of Labor...". Also "Valid driver's license", etc. Also "Travel is required". Also "Company provided PPE is required". Also "Reasonable accommodations". Also "Safety Sensitive". Also "Work Type: Onsite". Also "Shift Timings: Day shift". Those could go under Schedule or maybe Requirements. But schedule section only if posting actually states them. It does state Work Type (Onsite/Hybrid/Remote): Onsite; Shift Timings: Day shift. So we can create a Schedule section with that info.
- Benefits: there is a list after "Recognition for your hard work includes:" then bullet list: Benefits eligibility begins the 1st of the month after start date, Health care eligibility..., Wellness program, Employee discounts, Short and long-term disability insurance, Life and AD&D insurance, Flexible Spending Accounts (FSAs) and Health Savings Account (HSA), Employee Assistance Program, 401(k) plan, Direct deposit, Tuition reimbursement program, Paid Vacation, Paid Sick Time. So we can create Benefits section.
- Pay: not mentioned. So omit Pay.
- Skills: maybe we can extract skills from responsibilities and requirements: e.g., "basic analytical skills", "troubleshoot", "read basic hydraulic and 24-volt schematics", "computer skills", "mechanical aptitude", etc. But we need to decide if we should create a Skills section. The instruction: prefer a few substantive sections over many thin ones. We could combine skills into Requirements or Qualifications. But we have separate Requirements and Qualifications headings allowed. We could use Qualifications for the Knowledge/Education and experience requirements, and maybe Skills for abilities like troubleshooting, analytical, etc. However we need to see if there is explicit skills list. Not really a separate list; it's embedded. Could still create a Skills section with bullet points derived from responsibilities and requirements. But we must not invent or summarize away detail; we can extract explicit skill statements: "basic computer skills", "familiar with Epiroc equipment", "previous work experience demonstrating a strong mechanical aptitude", "able to read basic hydraulic and 24-volt schematics", "basic analytical skills", "understand Company’s warranty policy", "understand and adhere to Company safety and environmental requirements", "promote and practice proper safety procedures", "correct use of PPE", "Work sustainably", "maintain courteous and professional demeanor", "communicate service and other relevant activities", "support varied activities with simultaneous project and deadlines", "use specialized expertise and ingenuity to develop solutions", "Rebuild various complete components to OEM specifications", "perform essential functions of the job on various equipment types", "Serve as a subject matter expert", "support with their training and development". Those are explicit. So we can create a Skills section.
But we also have Requirements/Knowledge/Education which includes certificates, training, driver's license, etc. So we can have Qualifications section for those.
Thus sections: About the role, Responsibilities, Skills, Qualifications, Benefits, Schedule.
Check each for real content.
About the role: we have paragraph after "Join Our Team as a Field Service Technician at Epiroc!" up to "It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards." Also includes work environment description? Actually work environment appears later duplicated. We'll include role description.
Responsibilities: we have Level 1,2,3 bullet points.
Skills: we can list skill statements as above.
Qualifications: we have Knowledge/Education sections (Level 1,2,3) plus driver's license, travel required, PPE, safety sensitive, etc. Also maybe "Must be at least 18 years old to drive CMVs intrastate, 21 for interstate". Also "Complete TL1 and TL2 training within timeframes". Also "Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates". Also "Possess own hand tools and can expand on personal tool inventory". Also "Minimum of a Certificate of Completion for a Technical or Trade School, or equivalent experience". We'll capture.
Benefits: list as above.
Schedule: Work Type: Onsite; Shift Timings: Day shift.
We must not include boilerplate like EEO, equal opportunity, etc. Also remove duplicated lines like work environment repeated twice; we should include only once maybe in About the role or Responsibilities? Actually work environment is not a responsibility but a condition. Could be included in About the role or maybe under Qualifiers? But we can include it in About the role description (since it's about the job). However we already have About the role paragraph; we could append work environment details there. But we must not duplicate. The work environment appears twice in the text; we should include it once.
We also need to remove application instructions, cookie/navigation/legal/EEO etc. At the end there is a lot of fluff about "United. Inspired..." etc. That's boilerplate; we should remove.
Now produce HTML fragment: only the sections, each with
heading and content.
For lists, use - . For prose, use
.
We need to ensure we don't include empty sections.
Let's craft.
About the role:
Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.
That seems good.
Responsibilities: we need to list Level 1,2,3 items. Could flatten but keep hierarchy? We'll just list each bullet as - . Might include sub-bullets? Not needed.
Let's extract:
Level 1:
- Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
- Complete daily work assignments as requested from the customer or supervisor
- Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
- Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
- Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority.
- Work sustainably, being conscious of the environmental impact
- Maintain courteous and professional demeanor and communication with customers and internal staff at all times
Level 2 (in addition to Level 1):
- Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
- Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
- Be able to support varied activities, with simultaneous project and deadlines in a fast paced environment
Level 3 (in addition to Level 1 and 2):
- Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
- Rebuild various complete components to OEM specifications in service shop
- Ability to perform essential functions of the job on the various equipment types supporting all business line areas
- Serve as a subject matter expert for other service technicians, support with their training and development
We'll output as a single
with all items.
Skills: list skill statements:
- Basic computer skills
- Familiar with Epiroc equipment
- Previous work experience demonstrating strong mechanical aptitude
- Ability to read basic hydraulic and 24‑volt schematics
- Basic analytical skills for troubleshooting mechanical, hydraulic, electrical and pneumatic systems
- Understanding of company warranty policy and ability to process warranty claims
- Knowledge of and adherence to company safety and environmental requirements, including proper safety procedures and PPE use
- Ability to work sustainably and be conscious of environmental impact
- Courteous and professional communication with customers and internal staff
- Ability to communicate service activities via reports, forms, email, telephone
- Ability to support varied activities with simultaneous projects and deadlines in a fast‑paced environment
- Specialized expertise and ingenuity to develop customized solutions for customer‑specific issues
- Ability to rebuild complete components to OEM specifications in a service shop
- Ability to perform essential functions on various equipment types across all business lines
- Subject‑matter expertise to train and develop other service technicians
We'll output as .
Qualifications: list items:
- Minimum of a Certificate of Completion for a Technical or Trade School, or equivalent of 2‑5 years of relevant experience (Level 2) or 5+ years (Level 3)
- Completion of TL1 and TL2 training within specified timeframes (Level 1: within first year; Level 2: 3‑6 months; Level 3: 1 month)
- Maintenance of required US Department of Labor, Mine, Safety & Health Administration Training Certificates (or agreement to complete)
- Valid driver’s license with good driving record; ability to obtain CDL if operating vehicle >26,001 lb; age ≥18 for intrastate CMV operation, ≥21 for interstate
- Possess own hand tools and ability to expand personal tool inventory per Epiroc‑provided list
- Willingness to travel as required
- (Optional) Any additional qualifications: none else.
We'll output as .
Benefits: list:
heading and content.
For lists, use - . For prose, use
.
We need to ensure we don't include empty sections.
Let's craft.
About the role:
Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.
That seems good.
Responsibilities: we need to list Level 1,2,3 items. Could flatten but keep hierarchy? We'll just list each bullet as - . Might include sub-bullets? Not needed.
Let's extract:
Level 1:
- Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
- Complete daily work assignments as requested from the customer or supervisor
- Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
- Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
- Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority.
- Work sustainably, being conscious of the environmental impact
- Maintain courteous and professional demeanor and communication with customers and internal staff at all times
Level 2 (in addition to Level 1):
- Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
- Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
- Be able to support varied activities, with simultaneous project and deadlines in a fast paced environment
Level 3 (in addition to Level 1 and 2):
- Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
- Rebuild various complete components to OEM specifications in service shop
- Ability to perform essential functions of the job on the various equipment types supporting all business line areas
- Serve as a subject matter expert for other service technicians, support with their training and development
We'll output as a single
with all items.
Skills: list skill statements:
- Basic computer skills
- Familiar with Epiroc equipment
- Previous work experience demonstrating strong mechanical aptitude
- Ability to read basic hydraulic and 24‑volt schematics
- Basic analytical skills for troubleshooting mechanical, hydraulic, electrical and pneumatic systems
- Understanding of company warranty policy and ability to process warranty claims
- Knowledge of and adherence to company safety and environmental requirements, including proper safety procedures and PPE use
- Ability to work sustainably and be conscious of environmental impact
- Courteous and professional communication with customers and internal staff
- Ability to communicate service activities via reports, forms, email, telephone
- Ability to support varied activities with simultaneous projects and deadlines in a fast‑paced environment
- Specialized expertise and ingenuity to develop customized solutions for customer‑specific issues
- Ability to rebuild complete components to OEM specifications in a service shop
- Ability to perform essential functions on various equipment types across all business lines
- Subject‑matter expertise to train and develop other service technicians
We'll output as .
Qualifications: list items:
- Minimum of a Certificate of Completion for a Technical or Trade School, or equivalent of 2‑5 years of relevant experience (Level 2) or 5+ years (Level 3)
- Completion of TL1 and TL2 training within specified timeframes (Level 1: within first year; Level 2: 3‑6 months; Level 3: 1 month)
- Maintenance of required US Department of Labor, Mine, Safety & Health Administration Training Certificates (or agreement to complete)
- Valid driver’s license with good driving record; ability to obtain CDL if operating vehicle >26,001 lb; age ≥18 for intrastate CMV operation, ≥21 for interstate
- Possess own hand tools and ability to expand personal tool inventory per Epiroc‑provided list
- Willingness to travel as required
- (Optional) Any additional qualifications: none else.
We'll output as .
Benefits: list:
. We need to ensure we don't include empty sections. Let's craft. About the role:
Join Our Team as a Field Service Technician at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.
That seems good. Responsibilities: we need to list Level 1,2,3 items. Could flatten but keep hierarchy? We'll just list each bullet as- with all items.
Skills: list skill statements:
- Basic computer skills
- Familiar with Epiroc equipment
- Previous work experience demonstrating strong mechanical aptitude
- Ability to read basic hydraulic and 24‑volt schematics
- Basic analytical skills for troubleshooting mechanical, hydraulic, electrical and pneumatic systems
- Understanding of company warranty policy and ability to process warranty claims
- Knowledge of and adherence to company safety and environmental requirements, including proper safety procedures and PPE use
- Ability to work sustainably and be conscious of environmental impact
- Courteous and professional communication with customers and internal staff
- Ability to communicate service activities via reports, forms, email, telephone
- Ability to support varied activities with simultaneous projects and deadlines in a fast‑paced environment
- Specialized expertise and ingenuity to develop customized solutions for customer‑specific issues
- Ability to rebuild complete components to OEM specifications in a service shop
- Ability to perform essential functions on various equipment types across all business lines
- Subject‑matter expertise to train and develop other service technicians
We'll output as
- .
Qualifications: list items:
- Minimum of a Certificate of Completion for a Technical or Trade School, or equivalent of 2‑5 years of relevant experience (Level 2) or 5+ years (Level 3)
- Completion of TL1 and TL2 training within specified timeframes (Level 1: within first year; Level 2: 3‑6 months; Level 3: 1 month)
- Maintenance of required US Department of Labor, Mine, Safety & Health Administration Training Certificates (or agreement to complete)
- Valid driver’s license with good driving record; ability to obtain CDL if operating vehicle >26,001 lb; age ≥18 for intrastate CMV operation, ≥21 for interstate
- Possess own hand tools and ability to expand personal tool inventory per Epiroc‑provided list
- Willingness to travel as required
- (Optional) Any additional qualifications: none else.
We'll output as
- .
Benefits: list: