Field Service Technician

About the role

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

Responsibilities

Level 1:

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE; safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

• In addition to the tasks outlined in Level 1, provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
• Support varied activities, with simultaneous project and deadlines in a fast-paced environment

Level 3:

• In addition to the tasks outlined in Level 1 and 2, use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support with their training and development

Requirements

Level 1:

• Basic computer skills
• Familiarity with Epiroc equipment
• Previous work experience demonstrating a strong mechanical aptitude
• Good work ethic
• Ability to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Must complete TL1 and TL2 training and Safe Start Modules 1–5 within the first year of employment
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Maintain a valid driver’s license; a good driving record is required
• If required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license
• Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Level 2:

• In addition to the experience in Level 1, minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2–5 years of relevant experience
• Must complete TL1 and TL2 within 3–6 months of hire

Level 3:

• In addition to the experience in Level 1 and 2, minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Expert at Rig Control Systems (RCS)
• Must complete TL1 and TL2 training within 1 month of hire

Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

Work environment

• Regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions
• Occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock
• Expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear
• Company provided Personal Protective Equipment (PPE) is required in this role
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
• This position is considered Safety Sensitive

Schedule

• Flexible shifts as per customer requirement
• Must be available to work during night shifts when required
• Up to 84 hours per week
• Shifts and days will vary to align with customer requirements

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility — including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid vacation
• Paid sick time