Field Service Technician

Key Responsibilities

• Install, commission equipment in a manner that ensures reliability and high customer satisfaction
• Perform preventative maintenance, predictive maintenance, emergency repairs on all EAM equipment
• Troubleshoot mechanical and electrical systems using systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan, and execute the planned solution
• Work closely with Mosca Engineering to provide the highest level of customer service
• Generate service reports that explain the work provided, parts provided, and clear understanding of the issue, the solution, and any follow-up needed
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service

Requirements

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors, and how they interact
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace
• Able to use and read calipers, micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal media: web-based service reporting, video conferencing, and face-to-face interactions
• Able to travel extensively within the U.S. Monday through Friday (80%)

Skills

• Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens and B&R PLC’s
• Electromechanical experience with conveyance systems, understanding sensors, electric motors, and how they interact
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace
• Able to use and read calipers, micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal media: web-based service reporting, video conferencing, and face-to-face interactions

Benefits

• Medical, Dental, and Vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life Insurance
• Employee assistance programs

Pay

• Commensurate with experience

Schedule

• Monday through Friday (80%)