Field Service Technician

About the role

EAM-Mosca Corp. is seeking an experienced, self-driven Field Service Technician to support advanced strapping systems in the Milwaukee, WI region. This role provides on-site and remote support for a suite of strapping solutions, including standalone and automated machines integrated into customer conveyance systems.

Responsibilities

• Install and commission equipment to ensure reliability and high customer satisfaction
• Perform preventative maintenance, predictive maintenance, and emergency repair on all EAM equipment
• Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to discover faults and develop plans to report, plan, and execute solutions
• Work closely with Mosca Engineering to provide the highest level of customer service
• Generate service reports that explain the work provided, parts provided, and provide a clear understanding of the issue, the solution, and any follow-up needed, in a timely and professional manner
• Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs while providing ample time to perform the work requested
• Work with a sense of urgency while remaining calm under pressure to ensure the highest level of customer service

Skills required

• Advanced understanding of machines and their systems, including but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs
• Electromechanical experience with conveyance systems, understanding sensors, electric motors, and how they interact
• Able to use a multimeter, perform point-to-point checks, read electrical schematics, and trace circuits
• Able to use and read calipers and micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through written and verbal media: web-based service reporting, video conferencing, and face-to-face interactions
• Able to travel extensively within the U.S. Monday through Friday (80%)

Training and support provided

• In-house training with continuous on-the-job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required personal safety equipment
• Company-logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company-supplied tools

Experience and education

• Minimum 3 years of field or plant equipment maintenance experience
• High school diploma
• A valid driver's license
• Solid mechanical / electrical background
• Spanish is preferred
• Corrugated industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred
• PLC experience preferred
• Associate's degree a plus

Benefits and pay

• Medical, dental, and vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life insurance
• Employee assistance programs