Field Service Technician

About the role

EAM-Mosca Corp. is seeking a Field Service Technician for the West Atlanta, GA region. The company is a market leader in end-of-line automated packaging machinery and consumable strapping solutions, serving a blue-chip client base of manufacturing companies across North and South America. The Field Service Technician provides on-site and remote support for a suite of strapping solutions, including both stand-alone and automated machines integrated into customer conveyance systems.

Responsibilities

• Install and commission equipment to ensure reliability and high customer satisfaction
• Perform preventative maintenance, predictive maintenance, and emergency repair on all EAM equipment
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, execute, and implement solutions
• Work closely with Mosca Engineering to provide the highest level of customer service
• Generate service reports that explain the work provided, parts used, and a clear understanding of the issue, the solution, and any follow-up needed, in a timely and professional manner
• Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs while providing ample time to perform requested work
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service

Skills Required

• Advanced understanding of machines and their systems including but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs
• Electromechanical experience with conveyance systems, understanding sensors, electric motors, and how they interact
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits
• Able to use and read calipers and micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through written and verbal media including web-based service reporting, video conferencing, and face-to-face interactions
• Able to travel extensively within the U.S. Monday through Friday (80%)

Team, Training, and Support

• In-house training with continuous on-the-job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required personal safety equipment
• Company-logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company-supplied tools

Experience and Education

• Minimum 3 years of field or plant equipment maintenance experience
• Spanish is preferred
• Corrugated industry experience is a plus
• Mechanical understanding of strapping machines, Mosca preferred
• High school diploma
• Valid driver's license
• Solid mechanical/electrical background
• PLC experience is a plus
• Associate's degree is a plus

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life insurance
• Employee assistance programs