Field Service Technician

About the Role

EAM-Mosca Corp., a dynamic market leader in end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Trenton, NJ region. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

Responsibilities

• Install and commission equipment in a manner that ensures reliability and high customer satisfaction
• Perform preventative maintenance, predictive maintenance, and emergency repair on all EAM equipment
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan, and execute the planned solution
• Work closely with Mosca Engineering to provide the highest level of customer service
• Generate service reports that explain the work provided, parts provided, and a clear understanding of the issue, the solution, and any follow up needed, all in a timely and professional manner
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service

Required Skills

• Advanced understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact
• Able to use a multimeter, perform point to point, read electrical schematics and trace
• Able to use and read calipers and micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal media: web-based service reporting, video conferencing, and face-to-face interactions
• Able to travel extensively within the U.S. Monday through Friday (80%)

Training and Support

• In-house training with continuous on-the-job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required personal safety equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company supplied tools

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience
• Corrugated industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred
• High school diploma
• A valid driver's license
• Solid mechanical / electrical background
• PLC experience preferred
• Associates degree a plus

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life insurance
• Employee assistance programs