Field Service Technician

About the role

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Milwaukee, WI region. The company serves a blue-chip client base across North and South America with standard and custom-engineered packaging machinery and superior consumable products, complemented by quality technical service and aftersales parts support.

Responsibilities

• Install and commission equipment to ensure reliability and high customer satisfaction
• Perform preventative maintenance, predictive maintenance, and emergency repair on all EAM equipment
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan, and execute solutions
• Work closely with Mosca Engineering to provide the highest level of customer service
• Generate timely and professional service reports explaining work provided, parts used, issue diagnosis, solution, and any follow-up needed
• Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs while allowing ample time to perform requested work
• Work with a sense of urgency while remaining calm under pressure to ensure the highest level of customer service

Skills required

• Advanced understanding of machines and systems including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs
• Electromechanical experience with conveyance systems, understanding sensors, electric motors, and their interactions
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits
• Able to use and read calipers and micrometers
• Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through web-based service reporting, video conferencing, and face-to-face interactions
• Able to travel extensively within the U.S. Monday through Friday (80%)

Experience and education

• Minimum 3 years of field or plant equipment maintenance experience
• Solid mechanical/electrical background
• High school diploma
• A valid driver's license
• Spanish preferred
• Corrugated industry experience a plus
• Mechanical understanding of strapping machines, Mosca preferred
• PLC experience preferred
• Associate's degree a plus

Training and support

• In-house training with continuous on-the-job field training with senior field staff
• Company car
• Corporate expense account / credit card
• Company laptop and cell phone
• All required personal safety equipment
• Company-logoed clothing
• All supporting parts inventory needed for equipment maintenance
• Company-supplied tools

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings program
• Paid vacation and holidays
• Life insurance
• Employee assistance programs