Field Service Technician

Job Summary

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a Field Service Technician for the St. Louis, MO region.

About the Role

EAM-Mosca is a privately held company with a unique, focused, entrepreneurial culture. The company serves a diverse client base and offers a range of packaging machinery solutions and consumables. Success hinges on a robust product portfolio and exceptional technical service.

Responsibilities

• Install, commission, and maintain field equipment to ensure reliability and customer satisfaction.
• Perform preventative and predictive maintenance, and emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using test equipment and hand tools.
• Collaborate with engineering to deliver top-tier customer service.
• Generate detailed service reports explaining work performed, parts used, and follow-up actions.
• Create and manage daily schedules and travel itineraries to meet customer needs.
• Work efficiently and calmly under pressure to maintain high standards of customer service.

Requirements

• Advanced knowledge of machine systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical expertise with conveyance systems, understanding of sensors, electric motors, and their interaction.
• Ability to use a multimeter, perform point-to-point testing, and read electrical schematics.
• Able to use calipers and micrometers.
• Initiative and self-motivation to work independently.
• Clear communication skills, both written and verbal, including web-based service reporting, video conferencing, and face-to-face interactions.
• Extensive travel within the U.S. (80%)

Skills

• Understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems, understanding of sensors, electric motors, and their interaction.
• Able to use a multimeter, perform point-to-point testing, and read electrical schematics.
• Able to use and read calipers and micrometers.
• Able to take initiative and work independently.
• Able to communicate clearly and professionally through various media.
• Able to travel extensively within the U.S.

Team, Training and Support

• In-house training and continuous on-the-job field training with senior field staff.
• Company car, corporate expense account, and credit card.
• Company laptop and cell phone.
• All required personal safety equipment.
• Company logoed clothing.
• Supporting parts inventory for equipment maintenance.
• Company supplied tools.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Experience with strapping machines, especially Mosca preferred.
• High school diploma.
• A valid driver's license.
• Solid mechanical and electrical background.
• PLC experience preferred.
• Associates degree a plus.

Pay and Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.

Equal Opportunity Employer

EAM-Mosca is committed to providing equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.