Field Service Technician

Job Summary

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a driven Field Service Technician for the New York region.

About the Role

EAM-Mosca is privately held and maintains a unique, focused, entrepreneurial culture. The company serves a blue-chip client base of North and South American manufacturing companies with a portfolio of products applicable to various end-use markets. The key to the business's success is its system-based product portfolio, which includes standard and custom-engineered packaging machinery solutions and superior consumable packaging products, complemented by quality technical service and readily available aftersales parts support.

Responsibilities

• Install, commission, and maintain field equipment to ensure reliability and high customer satisfaction.
• Perform preventative and predictive maintenance, emergency repairs on all EAM equipment.
• Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop plans for resolution.
• Collaborate with Mosca Engineering to deliver the highest level of customer service.
• Generate detailed service reports explaining the work performed, parts used, and follow-up actions required.
• Communicate with area service managers to develop schedules and travel itineraries that meet customer needs and allow ample time for work.
• Work with urgency but maintain composure under pressure to ensure exceptional customer service.

Requirements

• Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems, understanding of sensors, electric motors, and their interactions.
• Able to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
• Able to use and read calipers and micrometers.
• Able to work independently and take initiative.
• Able to communicate clearly and professionally through various media: web-based service reporting, video conferencing, and face-to-face interactions.
• Able to travel extensively within the U.S. (80%) on a Monday through Friday schedule.
• In-house training with continuous on-the-job field training with senior field staff.
• Company-provided vehicle, corporate expense account, credit card, company laptop, and cell phone.
• Required personal safety equipment, company logoed clothing, all necessary parts inventory, and company-supplied tools.
• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, preferred with Mosca experience.
• High school diploma.
• Valid driver's license.
• Solid mechanical and electrical background.
• PLC experience preferred.
• Associates degree a plus.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life insurance.
• Employee assistance programs.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience a plus.
• Mechanical understanding of strapping machines, Mosca preferred.
• High school diploma.
• A valid driver's license.
• Solid mechanical and electrical background.
• PLC experience preferred.
• Associates degree a plus.