Field Service Technician

About the Role

DYOPATH is seeking a Field Service Technician who thrives on teamwork, problem‑solving, and delivering exceptional customer support both remotely and onsite.

Why You'll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns daily work into meaningful impact.
• Grow & Thrive – We invest in your development with certifications, training, and clear pathways for growth.
• Award-Winning Culture – We bring the same dedication to excellence internally that we deliver to our clients.
• Fun & Respectful Teamwork – A collaborative, upbeat environment where achievements are celebrated.

Role Overview

• Location: On-Site (Somonauk, IL)
• Schedule: 1st Shift (8a-4:30p); Monday to Friday
• Pay Rate: $21.93/hour

Your Mission as a Field Service Technician

• Provide exceptional customer support by phone, email, and onsite.
• Manage daily technology operations including networks, email, and software systems.
• Support macOS, macOS Server, Windows Desktop/Server, iOS devices, Google Console, and VMware.
• Work with Workgroup Manager, Open Directory, Active Directory, and Google Console.
• Install and configure desktop computers, servers, printers, and related hardware.
• Install and troubleshoot interactive teaching solutions including boards and projectors.
• Repair and replace non-functioning computer equipment.
• Create, maintain, and update computer images.
• Maintain and upgrade networking equipment.
• Install and support software and system updates.
• Maintain software license compliance and inventory records for all equipment.
• Support telephone system issues and coordinate repair requests.
• Ensure physical security of all computer assets.
• Maintain strong working knowledge of all computer-related systems for efficient troubleshooting.
• Perform other duties as assigned.

What You Bring to the Team

Education & Certifications

• Associate's or bachelor's degree in Computer Technology or related field.
• Minimum of two years of experience in hardware and software installation and maintenance (preferred).
• Ability to establish effective working relationships at all organizational levels.
• Background check required prior to hire.

Skills & Abilities

• Ability to deploy software via Network/Server/MDM tools.
• Ability to read, interpret, and communicate instructions clearly.
• Proficiency in troubleshooting using written, diagram, or verbal guidance.
• Ability to perform physical tasks including walking, talking, hearing, using hands, and reaching.
• Close-vision and focus-adjustment capability required.
• Reasonable accommodations available for qualified individuals.

Why This Role Matters

As a Field Service Technician, you are the trusted technical expert who ensures systems run smoothly, clients stay productive, and technology works when it's needed most. You'll work hands‑on, collaborate with a supportive team, and continuously grow your technical skills while delivering world-class IT service.