Field Service Technician

Company Overview

Since 1911 Dorner Company has provided process & equipment sales, service and training to the Water, Wastewater and Industrial industries. Dorner has expert sales, application specialist & service personnel to serve our broad customer base. We are everything in fluid process control, valves, gates, actuation & water/wastewater specialties. Dorner Co is headquartered in Sussex, Wisconsin with 25 employees. Come join our rapidly expanding team.

Role Description

The Field Service Technician will need to have the willingness and drive to learn the knowledge to install, service, and repair valves and valve automation equipment. This tech will be working hand in hand with an experienced service tech to learn the products and procedures of what we do. This position requires frequent travel to customer sites (primarily within Wisconsin and Northern Illinois). When not traveling to customer sites, the technician would help in the home office service shop. As a Field Service Technician, you would be part of our customer support team and your enthusiasm for providing exceptional field service would directly contribute to our best‑in‑class customer support. You will need to be able to communicate to customers, inside sales staff, and outside sales staff in an open, helpful, and engaging manner with the emphasis on delivering the best overall solution to our customers. This customer‑facing position will require the technician to be an ambassador for Dorner Co, whose technical expertise and communication will help us retain our preferred supplier status.

Responsibilities

• Travel to sites in‑state and Northern Illinois (50%+ travel, including occasional overnight stays).
• Drive several hours to customer sites as needed.
• Perform on‑site service work such as installation, setup, testing, routine maintenance, performance optimization, troubleshooting, repairs, modifications, or training of customer personnel.
• Conduct home‑shop service work including maintaining shop equipment, vehicle maintenance, warehouse automation, valve automation and repair, testing, and providing technical support to customers and staff.
• Respond promptly and effectively to customer installation, maintenance, and service calls.
• Capture customer information for project record keeping and prepare service call reports.
• Log customer calls and activity, and track all expenses incurred in the delivery of services.

Basic Qualifications

• High mechanical aptitude.
• General knowledge of electrical circuitry.
• Valve repair/automation experience is a plus.
• Strong communication skills for clear and concise interaction with customers.
• Ability to carry and lift tools, parts, and equipment weighing up to 50 lb. without assistance.
• Physical ability to bend, squat, stand, reach, climb ladders, and work with hands.
• Strong organizational skills with the ability to schedule and prioritize duties.
• Ability to think on the fly in a fast‑paced work environment and solve problems independently.
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook).
• High School Diploma.
• Authorization to work in the U.S., at least 18 years of age, and a valid driver’s license with a clean driving record.
• Honest, respectful, sound work ethics, and a positive attitude.

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Safety Duties

• Operate and maintain pumps, valves, and process control systems.
• Operate DOT‑regulated vehicles and heavy equipment (e.g., crane trucks, trailers).
• Comply with FMCSA drug and alcohol testing when operating CDL‑class vehicles.
• Work in confined spaces, trenches, and at heights; participate in or supervise entry into tanks, manholes, or vaults.
• Monitor gas levels, entry permits, and rescue procedures.
• Handle hazardous chemicals and pressurized systems.
• Subject to drug and alcohol testing under federal and/or company policies and fitness‑for‑duty evaluations as required.
• Strict adherence to safety policies and standard operating procedures.