Field Service Technician

About the role

We are seeking a Copier Service Technician in Williamsburg/Hampton, VA who combines technical expertise with exceptional customer service skills. Ideal candidates are mechanically inclined, reliable, and able to troubleshoot complex issues.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintains company vehicles, inventory, and tools in proper working condition.
• Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership.
• Maintains communication with the customer and answers questions relative to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

• Must possess a valid driver’s license.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and interpersonal skills.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Problem-solving abilities.
• Effective communication skills.
• Time management and organizational skills.

Benefits

Full-time schedule, full benefits, competitive pay, and uncapped commissions. Opportunities for training, development, and promotion. Excellent corporate discounts. Employee recognition and rewards program. Regular business hours with a focus on work/life balance. PTO and Paid Holidays.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule, working 40 hours a week.

Company Culture

A dynamic, innovative, and upbeat atmosphere where team members are celebrated for their contributions. A place where employees can grow both personally and professionally.

Equal Opportunity Employer

DEX Imaging is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.