Field Service Technician

Copley Controls · Lubbock, TX · 2 wk ago

EngineeringFull-time

Lubbock, TX, USA (Lubbock Preston Smith International Airport)

About the role

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. This position reports to the Area Manager of Security Field Service and will cover Lubbock Preston Smith International Airport and surrounding areas.

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and healthcare workers with high-tech medical products.

Responsibilities

Diagnose errors, technical problems, and determine proper solutions.
Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
Document and produce timely and detailed service reports.
Exceed company and customer requirements while building positive customer relationships.
Ensure all tools and calibrated equipment are properly maintained at all times.
Meet daily service needs at assigned sites and locations.
Plan and perform repairs and preventative maintenance independently in the field.
Schedule work based on field needs.

Requirements

High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
Exceptional time management skills and ability to complete assigned small field projects.
Technically savvy; innovative, quick to learn, and adapt to new technology.
Professional demeanor and customer-focused.
Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
Flexible and open to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely and successfully perform the essential physical functions of the job.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp). Must be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver’s license and dependable transportation, with the ability to travel up to 10% of the time by plane domestically and internationally. Must possess a Real ID and Passport for international travel.
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

Certified trade training.

Benefits

401K with company match vested immediately.
HSA/FSA match.
8 weeks paid parental leave.
Healthcare for now and as your family and health change.
Continuous Education Pathways.

You will be joining a passionate, driven, and diverse global team! To learn more about our culture, visit https://www.analogic.com/careers/. Follow us on LinkedIn: https://www.linkedin.com/company/analogic/.