Field Service Technician

About the role

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career.

Responsibilities

• Install and repair services for customers.
• Educate customers on the use of their services.
• Solve technical challenges and overcome daily problems.
• Build meaningful relationships with colleagues and customers.

Working Conditions

• Work outdoors in a variety of environments.
• Utilize hand tools and company vehicles.
• Walk over various terrains and weather conditions while carrying tools and equipment.
• Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
• Climb ladders up to 32 feet and work in confined spaces and at heights.
• Work with small components and wires.
• Work outdoors for extended periods in any season and inclement weather.

Requirements

• High School diploma, GED, or equivalent work experience.
• Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Fluent in English.
• Proficiency in using computers and software applications.
• Competent in using hand tools.
• Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver's license with safe driving record within company standards required.

Physical Requirements

• Walk over various terrains and weather conditions while carrying tools and equipment.
• Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
• Climb ladders up to 32 feet and work in confined spaces and at heights.
• Operate and navigate a company vehicle in changing environments.
• Work with small components and wires.
• Work outdoors for extended periods in any season and inclement weather.

Pay

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work.

Benefits

• Free and discounted internet, TV, and mobile.
• Opportunities to earn an industry-recognized certification.
• Access to the Broadband Apprenticeship Program and on-the-job training.
• Opportunities to move into leadership positions.