Field Service Technician

About the role

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. A company vehicle and gas card will be provided. Our client is currently seeking a qualified Field Service Technician to support their team in Wytheville, VA, and surrounding areas. This role requires a self‑starter with strong customer service skills and the ability to communicate effectively while delivering high‑quality technical support. The ideal candidate is professional, reliable, and able to manage tasks independently while maintaining accurate documentation and delivering timely resolutions. This is a W2 position; Corp‑to‑Corp arrangements are not accepted.

Responsibilities

• Travel within a 25 to 100+ mile radius daily along a designated route
• Resolve assigned ServiceNow tickets
• Support IT and data‑related issues, performing triage, troubleshooting, and implementing solutions
• Troubleshoot hardware and software across various operating systems (Windows OS, macOS, Linux/Unix)
• Install, diagnose, and repair POS systems, PCs, printers, thin clients, servers, and network switches
• Understand AC/DC and backup power concepts
• Work at heights of 20 to 25 ft when required (lift equipment training provided)
• Perform copper and fiber cabling, including terminating connectors
• Document all work performed, close tickets daily, and provide detailed notes and updates
• Maintain excellent time management and complete tasks ahead of schedule when possible
• Lift and move equipment up to 25 lbs. as needed

Requirements

The ideal candidate is a self‑starter with strong customer service skills, effective communication abilities, professionalism, reliability, and the capability to manage tasks independently while maintaining accurate documentation and delivering timely resolutions. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits
• Company vehicle and gas card

Pay

The rate for this position is between $18.75 and $25.00 per hour, unless local minimum wage is higher. Starting pay within this range may be influenced by geography/market, skills, education, experience, and other qualifications.