Field Service Technician

About the role

This role will support multiple store locations and requires consistent daily travel throughout the assigned route in Syracuse, NY and surrounding areas. The candidate shall be a self-starter, have exceptional customer service proficiencies, and the ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated, with the capability to complete projects ahead of schedule.

Responsibilities

• Support clients’ IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements
• Conduct triage, troubleshooting, and resolution to client scope on IT equipment
• Occasionally work at heights of 20' to 25' (lift equipment training provided)
• Document efforts, issues, and resolutions; close cases/tickets daily
• Understand AC/DC and backup power concepts
• Make in-field decisions for a positive result

Skills and Qualifications

• Minimum 1+ year of IT technical support experience
• A+ CompTIA certification required
• Technical hardware experience required
• Net+ CompTIA certification is a plus
• Field service experience preferred
• Exceptional customer service and relationship-building competence
• Excellent time management and reporting skills
• Familiar with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
• Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
• Ability to lift 25 lbs

Pay

The rate for this position is up to $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits