Field Service Technician

About the role

Company Wrench is looking for dedicated, passionate, and career-minded Field Service Technicians to join our experienced team. This position is responsible for the effective repair and service of equipment and attachments at high levels of quality, working independently in the field.

Responsibilities

• Champion safety and ensure all work is completed safely.
• Perform routine maintenance, safety inspections, and create deficiency repair lists.
• Plan methods and sequences for assigned maintenance tasks.
• Research and order all parts and materials required for repairs.
• Perform repairs efficiently and effectively, confirming completion as assigned.
• Return all unused parts and materials per established methods.
• Maintain a safe and clean workspace and service truck.
• Power wash and clean equipment and attachments as needed.
• Maintain legible records of notes, time, parts, supplies, and outside purchases.
• Follow all record-keeping methods, including documenting the 3 C's (complaint, cause, and correction) for all repairs.
• Comply with all company policies, procedures, and methods.
• Maintain and care for all shop and truck tools, equipment, and vehicles.
• Provide the "Cutting Edge of Customer Service" to all customers.
• Communicate professionally and honestly with co-workers and customers.
• Advocate for Company Wrench and our equipment brand consistently.
• Complete training as assigned, including virtual, in-person, and overnight travel if required.

Requirements

• Two years of industry experience.
• Class A or B CDL or the ability to obtain one.
• Strong mechanical skills and aptitude.
• Strong diagnostic abilities and mindset.
• Good communication skills.
• Safe work habits.
• Ability and experience to perform repairs for all major equipment systems.
• Working knowledge of equipment operations and mechanical functions.
• Ability to provide all of your tooling smaller than one-inch drive.

Skills

• Ability to work with minimal supervision.
• Proficient understanding of hydraulic pressure and flow.
• Proficient in Ohm's law.
• Proficient in the use of a digital multimeter.

Physical Requirements

The physical demands described are representative of those that must be met to perform the essential functions of this job successfully:

• Regularly required to speak and listen.
• Very active position requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
• Frequently lift and/or move items over 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Medical, Dental & Vision Insurance.
• 401K Plan with company match.
• Paid time off and vacation.
• Paid Birthday Holiday.
• Short/Long Term Disability.
• Monthly Profit Sharing Bonus.
• ESOP Plan.
• Family-owned and operated with long-term job security.
• Health and wellness program.
• Discounts on products and services.
• Relocation assistance for qualified candidates.
• Uniforms provided.
• Career advancement opportunities (promote from within).
• Paid continued education, including manufacturer hands-on and web-based training.
• Clean and professional work environment.
• Apprenticeship program.
• Competitive wages.
• Tool Reimbursement Program.
• Annual $150 voucher towards work boots.
• Company-provided service vehicle, fuel card, credit card, laptop, and cell phone.