Field Service Technician

Key Responsibilities

• Install, upgrade, and maintain telecommunications systems to meet customer and company requirements.
• Evaluate customer needs and recommend appropriate solutions.
• Perform routine testing to ensure systems are operating at peak performance.
• Conduct diagnostic testing and troubleshooting to identify and resolve technical issues.
• Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for various telecommunications systems and devices.
• Deliver exceptional customer service by providing clear communication and professional support.

Qualifications

• A high school diploma or GED.
• Proven experience as a telecommunications or field service technician.
• A solid understanding of telecommunications systems and components.
• The ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• The ability to perform effectively under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• A valid driver’s license with a clean driving record (extensive travel required).
• Successful completion of a background check.

Employment Type & Benefits

• This is a full-time position offering a comprehensive benefits package, including:
• Health, Dental, and Vision Insurance.
• Ancillary Benefits.
• 401(k) Plan.
• Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO).