Field Service Technician

About the role

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career.

Sasser is a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease.

Responsibilities

• Deliver exceptional customer service by providing onsite mobile repairs at customer facilities.
• This will be accomplished through quality workmanship, meeting AAR Requirements, while providing accurate industry standard formatted billing.
• Successfully complete, perform, and maintain the Field Service Apprentice job functions.
• Contributes to team effort by accomplishing related results as needed.
• Meet the requirements and pass CFRS’ welding procedures (3/4" plate - all position FCAW).
• Knowledge of AAR Job Codes and associated data field requirements.
• Properly use AAR Rule 1 and various inspection gages.
• Perform trouble-shooting diagnostics at customer locations based on defect symptoms reported.
• NDE qualified based on operational needs (BT, VT, PT, MP, RVI, UTT).
• Documented training to set up and operate or drive equipment such as, but not limited to: forklift, man lift, crane, back hoe, skid loader, hoist or hydraulic boom.
• Successfully complete this positions “Education/Formal Training” requirements.
• Wear PPE in appropriate areas.

Qualifications

• High school diploma or General Education Degree (GED).
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management:
• AAR Interchange Rules
• Freight Car Inspection Overview
• Basics of Railroad Wheels
• FRA Railroad Safety Appliance Standards (Condensed Course)
• Coupler & Draft Systems course
• Guide to Freight Car Trucks course
• Body and Truck Side Bearing Gaging and Adjustment Course

Skills

• Proficient in Microsoft Office Suite and BRC generation software/shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player.
• Effective listening skills.
• Highly effective communication skills verbally and in writing.
• Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.
• Mental skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Physical Demands: Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet. Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms. Lifts, carries, and sets up equipment and components that weigh up to 50 lbs.

Benefits

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA.
• Includes a 100% Company-paid disability and life insurance plans.
• Includes a 401K plan with company match PLUS additional end-of-year funding.
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles.
• Provides 10 paid holidays annually.
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account.
• Provides a confidential Employee Assistance Program.
• Provides training and tuition reimbursement.
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!