Field Service Technician

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Qualifications

• A High School diploma or equivalent
• A degree or equivalent technical training
• Successful completion of: Manufacturer Core Basics
• Two Manufacturer Training Classes
• Five years of industry or equivalent experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+ lbs on occasion

Benefits

• Choice of medical, dental and vision plans
• Generous Company Paid Health Reimbursement Account
• Toys to cover out-of-pocket expenses related to health or dependent care
• Flexible Spending and Health Savings Account
• Voluntary coverages at low group rates including Aflac Insurance
• Pet Insurance
• Pre-paid legal coverage
• A generous wealth accumulation program
• A 401(K) Plan with match upon eligibility
• Free Financial Counseling
• Generous vacation, holiday, and sick leave programs

About the Role

UBEO is a distributor/servicer of document equipment and software solutions specializing in electronic document management software and integrations. The Field Service Technician is an intermediate level technician responsible for the timely and cost-effective maintenance and repair of office product equipment, promoting and maintaining a high level of customer satisfaction, and influencing sales volume growth.