Field Service Technician

About the Role

This position involves installing, troubleshooting, and maintaining proprietary wrapping and palletizing equipment within customer manufacturing facilities. The role includes training peer technicians and customers, performing machine testing, and leading training sessions on equipment technologies.

Responsibilities

• Install proprietary wrapping and palletizing equipment, including troubleshooting and maintenance within customer facilities.
• Conduct training classes for peer technicians and onsite for customers with newly installed equipment.
• Perform machine testing on proprietary wrapping and palletizing equipment and components at company and customer facilities.
• Service newly installed proprietary wrapping and palletizing equipment, including routine maintenance, troubleshooting malfunctions, and calibration of complex machinery.
• Perform initial startup and commissioning of newly installed equipment, including brands such as Prima, Casepacker, Stella, Maxima, Forza, Unica, Fama, Dinamica, Ultima, and palletizing systems, within existing production lines, including initial diagnostics to ensure optimal functionality.
• Lead training sessions for company technicians and engineers on proprietary wrapping and palletizing equipment and technologies, including developing internal training documents.
• Train end users at customer locations on newly installed equipment and technologies, including safe operating procedures and maintenance routines.

Travel Requirements

Position allows for telecommuting from anywhere in the continental U.S. Requires up to 85% domestic and international travel to Europe to visit customer facilities for testing, installation, startup, demonstration, and training on BW Converting equipment, as well as to liaise with counterparts and facilities in Serbia.

Required Education and Experience

High School Diploma (or foreign degree equivalent) and 8 years of experience.

Qualifications

• 8 years of experience installing, troubleshooting, and training customer employees in the safe and efficient operation of proprietary equipment for use in the paper products industry.
• 8 years of experience working from assembly drawings, wiring diagrams, machine manuals, technical procedures, and specifications to install new machines and upgrades.
• 8 years of experience performing routine and/or emergency breakdown mechanical/electrical service on company equipment, including determining root cause of issues and preparing reports of findings and solutions.
• 5 years of experience setting up and operating machinery to produce customer products, instructing operators in setup and operating procedures, and providing technical answers to customer questions and business needs.
• 5 years of experience working in machine process control, including specifically Giddings & Lewis, Rockwell, and/or Siemens PLC machinery and tools.
• Fluent in Serbian to assist in translating training documents and SOPs, and to liaise with counterparts in Serbia for technical machine maintenance and troubleshooting using Serbian language technical manuals for complex large-scale machinery produced in Serbia and installed at U.S. sites.

Pay

$80,000–$110,000 annually.