Field Service Technician
About the role
The ideal candidate will have excellent customer service skills and a few years of technician experience.
Responsibilities
- Create an Exceptional Client Experience while providing onsite repair and installation on a variety of dental equipment.
- Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
- Complete all service orders at the time of service and review the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
- Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educate office staff on how to use and maintain their equipment.
- Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.
Requirements
- A high school diploma or GED equivalent.
- 3+ years of customer service experience.
- 3+ years of technician experience on a variety of equipment.
- Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
- Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.
- Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
- Project lead experience.
- Dental experience.
Qualifications
- Salary Range of $26.45 to $33.65 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.
Benefits
- Comprehensive benefit package including medical, dental and vision coverage.
- Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
- 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
Skills
- Excellent customer service skills.
- Proven technical and customer service skills.
- Positive communication skills.
- Technical troubleshooting skills.
- Leadership and project management skills.
- Ability to work independently and as part of a team.
- Knowledge of dental equipment and technology.
Benefits
- Opportunity to work with a supportive team in a fast-paced environment.
- Career growth and advancement.
Pay
Salary Range of $26.45 to $33.65 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.
Schedule
Full Time
Company Information
Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.
We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.
Please visit our website: https://www.burkhartdental.com/career-opportunities
Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor