Field Service Technician

About the role

The Field Service Technician assumes a high level of responsibility early. Successful Field Service Technicians are fast learners, self-motivated, and independent workers with the ability to work under pressure and in varying conditions. Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging opportunities that inspire high-quality results.

Field Service Technicians receive intensive training in troubleshooting, technical procedures, and safety.

Responsibilities

• Maintain, troubleshoot, and repair mechanical, hydraulic, and diesel-powered equipment, including diesel engines, transmissions, drive train components, winches, high-pressure pumps, centrifugal pumps, air compressors, microprocessor controls, electro-mechanical equipment, hydraulic systems, pneumatic systems, gearboxes, PTOs, 12/24v electrical systems, equipment cabs and controls, chassis and suspension, and A/C systems.
• Perform inspections and test equipment for proper operation.
• Install and/or repair new or reconditioned parts.
• Complete paperwork, including parts requisitions/returns, timecards, and service reports.
• Utilize diagnostic equipment and systems to assist in repairs.
• Maintain service truck and all equipment on the service truck.
• Ensure total customer service through direct customer interactions.
• Represent Blanchard Machinery by consistently exhibiting a professional manner, arriving on time, and communicating with the customer throughout the repair process.

Requirements

• High school diploma or equivalent required.
• 3+ years of heavy equipment experience required.
• Previous experience on CAT equipment is a plus.
• Must demonstrate knowledge of troubleshooting techniques and proper repair procedures.
• Ability to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Possess advanced working knowledge of equipment operation and associated operating systems.
• Ability to operate lifting devices.
• Ability to use diagnostic equipment.
• Familiarization with electronic cables, connections, and sensors.
• Excellent interpersonal and written/oral communication skills.
• A demonstrated commitment to accuracy, organization, and ability to prioritize tasks.
• Strong problem-solving skills and ability to handle stress in a fast-paced environment with deadlines.

Working Conditions

• Work both inside (non-climate controlled) and outside in heat/cold, wet/humid, and dry/arid conditions.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting.
• Physical use of a broad variety of tools and machines to maintain, troubleshoot, and repair equipment.
• Must be able to lift varied weight.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.

Benefits

• Competitive pay.
• Medical, dental, vision, 401K, profit sharing, generous PTO, and paid holidays.
• Uniforms provided.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.