Field Service Technician

About the Role

The Service Technician is responsible for customer site equipment installations, repairs, and troubleshooting to ensure maximum equipment efficiency and minimize downtime and customer inconvenience.

Responsibilities

• Perform highly diversified duties to install and maintain machines and equipment.
• Install equipment at customer sites, perform scheduled maintenance and repairs, and provide emergency/unscheduled repairs.
• Quickly diagnose and troubleshoot routine problems and non-routine equipment failures; replace or repair parts, test, and make adjustments.
• Read and interpret equipment service manuals and work orders to perform required maintenance and service.
• Perform regular preventive maintenance on machines and equipment.
• Use a variety of hand and power tools.
• Follow all safety regulations and maintain a clean and orderly work area.
• Ensure safety for themselves and customers.
• Follow standard operating procedures (SOPs) for the department.
• Maintain professional contact with customers and a clean, neat appearance to represent the company and Coca-Cola brand favorably.
• Exhibit ethical conduct at all times.
• Other duties as required.

Requirements

• High school diploma or GED.
• Completion of a craft apprenticeship is ideal.
• Valid driver’s license required.
• Strong mechanical and technical capacity.
• Previous maintenance experience and/or small motor maintenance experience helpful.
• Ability to troubleshoot and quickly resolve problems within assigned timelines.
• Ability to disassemble and reassemble equipment.
• Ability to read, interpret, and follow service directions, work orders, SOPs, and safety protocols.
• Good verbal and pleasant communication skills for customer interaction.
• Strong problem-solving and analytical thinking skills.
• Customer-focused and an excellent team player.
• Ability to analyze and solve complex problems while handling stressful situations.
• Flexible and adaptable to varying situations.
• Some computer experience is helpful.

Physical Demands

• Regular manual finger, hand, and arm dexterity, potentially working in cramped or tight spaces.
• Standing, walking, twisting, grasping, reaching, pushing, pulling, bending, kneeling, sitting, stooping, crouching, crawling, and climbing throughout the day.
• Frequently lift and/or move items over 55 lbs.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to climb stairs.

Schedule

Primarily Monday–Friday (8:00 AM–5:00 PM), with some evening and weekend work required for emergency or unscheduled repairs. Extensive day travel to various customer sites is required.

This is a safety-sensitive position. Employees are subject to pre-employment/post-offer and random drug testing.