Field Service Technician

Essential Functions

• Perform on-site installation, and preventative and corrective maintenance.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Test faulty equipment to diagnose malfunctions and return the defective parts regularly, as parts are accumulated and shipping is cost-effective.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Promote the sale of extended warranty service contracts and repeat x-ray purchases.
• Provide operator and/or technical training.
• Provide technical phone support and documentation as needed.
• Provide support for custom product installations, upgrades, and special projects as required.

Education And Experience

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to consistently travel to various work sites.
• Fluent in both written and verbal English.

Benefits & Perks

• Excellent medical, dental and vision benefits.
• 401K plan with 4% employer match.
• 11 paid holidays, 10 PTO days.
• Free donuts on Fridays, company luncheons and year end party!