Field Service Technician

About the Role

As a Field Service Technician at Aristocrat Gaming, you will be part of a team providing technical support to drive the success of our customers across the United States and Canada. This entry-level position involves troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with minimal assistance. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed for installation.
• Gather and report accurately on service activities using field service management tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Clean and valid driver’s license with an insurable driving record.
• Able to acquire a gaming license as required (requirements vary by location; Aristocrat will assist with application, payment, and renewal).
• Willing to do daily travel in the assigned territory, with regional and national travel up to 30%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
• Able to communicate effectively and constructively with customers and coworkers.

Preferred Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Physical Requirements

• Can lift and move a minimum of 50 pounds.
• Able to push up to 250 pounds with the assistance of moving equipment.
• Able to climb and balance on ladders.
• Good manual dexterity, hand/eye coordination, and good eyesight.
• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoky casino environment.
• Travel with little or no notice and for possible extended periods.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, delivering great performance for B2B customers and bringing joy to millions of players. We focus on fun while maintaining responsibilities in responsible gameplay, governance, employee wellbeing, and sustainability. We value diversity and aim to create an environment where all employees can realize their potential.

Travel Expectations

Up to 75% travel may be required.

Pay

Pay range: $22.00 - $32.00 per hour. Final offers will be based on experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.

More details are available at https://atibenefits.com/.

Additional Information

• This role is subject to mandatory background screening and regulatory approvals.
• You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
• Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. You will be required to disclose relevant personal and background information to government agencies and regulators.
• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.