Field Service Technician

About APPLIED Adhesives

We are the industry leader in adhesive products and offerings, dedicated to helping manage costs, reduce waste, and improve operational efficiency. Our passion for innovation and problem-solving drives us to continually develop new solutions and applications.

The Role

We are seeking a highly motivated Field Service Technician to provide on-site technical support, installation, maintenance, and repair services on adhesive and dispensing equipment. This is a remote role based in the Dallas, TX area.

Key Responsibilities

• Install and configure equipment and systems at customer sites according to specifications.
• Perform routine preventive maintenance on equipment to ensure optimal performance.
• Troubleshoot and diagnose technical issues, making necessary repairs or adjustments.
• Replace or repair defective parts using hand tools and test equipment.
• Provide on-site and remote technical support to customers, addressing and resolving their issues promptly.
• Educate customers on the operation and maintenance of equipment.
• Maintain strong customer relationships and ensure customer satisfaction with services provided.
• Complete service reports, detailing the work performed and parts used.
• Travel to various customer locations as required, sometimes on short notice.
• Maintain flexibility to accommodate varying work schedules, including overnight stays.
• Perform other duties as assigned.

You Are Ideal For This Role If You

• Value teamwork and recognize that the best results come from supporting and learning from one another.
• Take initiative, follow through on commitments, and consistently deliver results.
• Build trust through reliability, transparency, and a strong sense of responsibility.

Physical Requirements

• The ability to communicate information and ideas so others will understand.
• Possess mechanical dexterity to perform equipment operation.
• Frequently moves items weighing up to 25 lbs.
• Occasionally moves items weighing up to 50 lbs.
• The ability to observe details at close range (within a few feet of the observer).

Required Minimum Qualifications

• A High School Diploma or equivalent.
• Valid driver’s license and ability to travel by both car and airplane.
• Legally authorized to work in the United States.

Other Qualifications

• An Associate’s Degree preferred.
• Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
• Troubleshooting mindset.
• Demonstrated excellence in verbal and written communication skills.
• Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude.
• Ability to work independently as well as in a team environment.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and ServiceMax.
• Proven success in a fast-paced environment.
• Able to efficiently manage multiple tasks at the same time.
• Demonstrated ability to take initiative and use independent judgement.
• Displays personal and business integrity.
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