Field Service Technician

Responsibilities

• Provide technical support and as needed response to customers, field technicians, and sales/account managers.
• Participate in equipment start-ups, commissioning, and complex repair work.
• Read and interpret mechanical drawings, flow diagrams, and schematics to identify issues and perform accurate repairs.
• Troubleshoot and resolve mechanical, installation, or performance problems in the field.
• Perform precision measurements using Verniers, Micrometers, and Dial Indicators.
• Support Customer Account Managers in identifying parts for repairs, rebuilds, and warranty work.
• Complete service reports, invoicing documentation, and administrative tasks accurately and on time.
• Participate in trade shows, demonstrations, and customer training sessions.
• Maintain safe work practices and adherence to company safety policies.
• Carry a company-issued cell phone and remain on call for customer emergencies.
• Perform other related duties and special projects as assigned.

Requirements

• Bachelor’s degree in a related discipline or equivalent combination of education and relevant experience. Relevant work experience may be considered in lieu of education.
• Proficiency in mechanical systems, assembly, and equipment repair.
• Ability to read and interpret engineering drawings and technical documents.
• Strong communication skills (verbal and written).
• Proficient in mathematics and measurement techniques.
• Able to work independently with minimal supervision.
• Self-motivated with strong organizational and multitasking skills.

Qualifications

• Experience with pelleting, grinding, and ancillary Feed & Biofuel processes.
• Previous field service or technical support experience in industrial equipment.
• Familiarity with customer service and warranty coordination.
• Experience conducting training or technical demonstrations.
• SAP experience

Physical Requirements & Environmental Conditions

• Ability to lift up to 50 lbs. and perform physical work, including standing, bending, and climbing.
• Work performed in customer facilities, mills, and industrial environments with variable conditions.
• Must be able to work safely in noisy, dusty, and confined areas.
• Strong mechanical dexterity, balance, and coordination required.

Other Requisites

• Willingness to travel approximately 70% within North America (U.S. and Canada).
• Must be eligible for travel to Canada; previous DUI convictions may result in inadmissibility.
• Ability to train at company facilities in Muncy, PA; Garden City, GA; and Blenheim, ON (Canada) during onboarding.
• Maintain a valid driver’s license and good driving record.