Field Service Technician

Principal Accountabilities

• Services Alkar product lines.
• Documents all service-related activities.
• Works from schematics, diagrams, written and verbal descriptions, layouts or detailed plans to perform testing, checkout modifications and troubleshooting on Alkar equipment.
• Assists Controls Department in modifying and servicing custom PLC control systems.
• Assists in developing methods or actions to remedy malfunctions for Alkar product lines.
• Conducts on-site customer training including proper operational and equipment maintenance procedures of equipment.
• Prepares reports for analysis of product failure trends and service issues.
• Downloads and configures programs for HMI and PLC systems.
• Assigns and updates system IP addresses.
• Configures VFD parameters within control programs.
• Copies, packages, and distributes programs to Alkar for implementation.
• Performs additional assignments as requested by Service Manager.

Scope

• Interacts directly with customers.
• Serves seven to eight different Alkar product lines.
• Carries out assignments that vary from semi-routine to complex in nature with minimal immediate supervision.

Requirements

• Two-year associate degree in Industrial Maintenance or related technical training.
• Minimum of three to four years trouble-shooting experience in manufacturing equipment including commissioning and field service experience.
• Good analytical and problem solving, verbal and written communication skills along with interpersonal skills to work effectively with customers.
• Previous experience with air balance, temperature control or commissioning of gas heated equipment is helpful.