Field Service Technician

About the role

Aerzen USA Corp. is seeking a Field Service Technician to join our dynamic team. The ideal candidate will have over 4 years of field service and repair experience in rotating equipment.

Responsibilities

• Perform startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites
• Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements
• Install, configure, calibrate and maintain control, measurement and indicating instrumentation (pneumatic, analog & digital)
• Install and terminate electrical, pneumatic and fluid connections
• Understand controls narratives and analyze/troubleshoot process application related issues
• Analyze and correct communication issues
• Properly address TCP/IP networks and RS-485 communications
• Perform repairs and assembly on Aerzen Products
• Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrate the ability to offer machine-based recommendations; can identify the root cause of a machine failure
• Utilize defined procedures and a standard rebuild kit
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion
• Evaluate customer future needs and communicate information through appropriate channels
• Assist engineering in plant design, modifications and hazard analysis
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool
• Complete job-related service reports, expense reports and forms in a timely basis
• Collect data and make commissioning graphs using Company Software
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer
• Conduct customer training on Aerzen Products when onsite
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager

Requirements

• Associates Degree (2 years schooling) in electronics technology or equivalent experience
• Experience (yrs): Over 4 years of Field Service and Repair experience in rotating equipment
• Software/Applications: Windows, Microsoft Office, Internet
• Abilities: TCP/IP networks and RS-485 communications; Allen Bradley PLC experience is preferred
• Other Functional Skills: Excellent planning, prioritization, organization, and execution skills; high attention to details and ability to analyze large amounts of data; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management
• Other Skills: RS Logix 5000 experience is preferred; PLC or similar Ladder-Logic programming experience is desired; Ability to Interpret process flow, control wiring, as well as piping and instrumentation diagrams; Welding (brazing, cutting, welding, plasma) a plus
• Strong customer-focus, excellent leadership and change-management skills, with the ability to listen, motivate, and influence others to action; high integrity and compliance mindset
• Ability to travel 100% of the time

Qualifications

• Education: Associates Degree (2 years schooling) in electronics technology or equivalent experience

Skills

• RS Logix 5000 experience is preferred
• PLC or similar Ladder-Logic programming experience is desired
• Ability to Interpret process flow, control wiring, as well as piping and instrumentation diagrams
• Welding (brazing, cutting, welding, plasma) a plus

Benefits

Aerzen USA Corp. offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.