Field Service Technician

Field Service Responsibilities

• Assembly, installation, commissioning, and testing of industrial control systems.
• Accurately and independently perform repairs, panel modifications, commissioning, and other tasks on-site at customer facilities.
• Programs and repairs variable frequency drives (VFDs).
• Performs preventative maintenance, troubleshoots, and repairs various other electronic equipment on customer sites. Observes equipment in operation to determine root cause of failure.
• Repairs and/or replaces defective parts on-site to reduce downtime of customer equipment.
• Performs routine processes with and within industrial control systems to troubleshoot and analyze complex equipment, perform equipment maintenance, and resolve equipment failures.
• Complies with customer contractor codes of conduct, housekeeping standards, and safety procedures.
• Documents field service work completed in company systems.
• Communicates with multiple departments regarding the status of field service jobs, including Purchasing, Engineering, Sales, Customer Service, and Logistics.
• Maintains a neat, orderly and clean field service vehicle.
• Cross trains in other areas.

Repair Responsibilities

• Troubleshoots and diagnoses equipment failure to determine component level needs for repair and/or replacement.
• Uses diagnostic tools and equipment, such as oscilloscopes, multimeters and other specialized equipment.
• Follows engineering instructions, technical manuals, customer specifications and/or other documented work instructions, including schematics or drawings.
• Updates progress notes in the designated system to document the steps taken to repair the unit.
• Starts up and shuts down unit in compliance with company and OSHA safety procedures for machine activation and shutdown.
• Maintains company and/or customer required performance documentation and maintenance records for specified unit/customer.
• Communicates with multiple departments regarding the status of repairs, including Purchasing, Engineering, Sales, Customer Service, Logistics, and IT.
• Maintains a neat, orderly and clean workstation.
• Cross trains in other areas.

Qualifications

• Requires a two-year degree in electronics or related technical discipline or equivalent related work experience or combination of training, education and experience.
• Previous experience with test equipment, such as oscilloscopes, digital multimeters, power supplies, Huntron, Pinpoint, IC programmers or test fixtures.
• Previous experience in a field service-related role preferred.
• UL 508A training preferred.