Field Service Technician

Responsibilities

• Travel to customer facilities to install, commission, troubleshoot, and service automated equipment and systems.
• Diagnose and resolve PLC, electrical, mechanical, hydraulic, and pneumatic issues.
• Modify and troubleshoot PLC programs, with a strong preference for Allen-Bradley platforms.
• Assist customers with equipment performance, operational issues, and technical support requests.
• Support equipment startups, testing, and validation activities.
• Read and interpret electrical schematics, wiring diagrams, and equipment documentation.
• Cookordination with engineering and project teams to resolve field issues.
• Prepare service reports and communicate recommendations to customers and internal teams.
• Assist with after-hours support as needed.
• Maintain professional customer relationships while representing the organization in the field.

Requirements

• Associate's or Bachelor's degree in Engineering Technology, Automation, Mechatronics, Electrical Engineering, or a related field with 2-3 years of industrial automation experience, OR 4-5 years of relevant industrial automation experience without a degree.
• Strong PLC troubleshooting and program editing experience, preferably with Allen-Bradley/Rockwell Automation systems.
• Ability and willingness to travel 50-60% of the time.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer service abilities.
• Valid driver's license and ability to travel throughout North America.

Qualifications

• Experience with FactoryTalk PanelView HMIs and/or Ignition SCADA platforms.
• Knowledge of hydraulic and pneumatic systems.
• Experience commissioning automated manufacturing equipment.
• Familiarity with industrial networking and field devices.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Pay

The pay range for this position is $30.00 - $50.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.