Field Service Technician

Calling all copier, printer, and field repair technicians—we have a great career for you! If you're tired of loading software and miss using your electro-mechanical expertise to diagnose machine problems and train operators, this role is for you.

About the role

ACCO Brands/GBC is seeking a Field Service Technician to service the Boston, Massachusetts area. In this role, you will perform field service, repair, and maintenance of roll laminators, business card cutters, ream paper cutters, punch machines, and other print finishing equipment.

Responsibilities

• Provide outstanding service to our clients and promote business.
• Perform break/fix service calls in an assigned area.
• Service, install, diagnose, and repair binding, laminating, cutting, folding, stitching, and other document handling equipment.
• Manage your own daily schedule to meet customer expectations.
• Maintain your spare parts inventory and manage your calls and parts on the company laptop.
• Provide operator training to customers on machine operations and job setup.

Requirements

• Associate's degree, trade certifications, or equivalent field experience required.
• Valid Driver’s License with a clean driving record required.
• Electro-mechanical experience using a multi-meter to troubleshoot circuits and reading schematics to troubleshoot machines preferred.
• Experience with Microsoft Office and comfortable using computers.
• Superior time management skills and reliability.
• Strong mechanical aptitude and diagnostic experience.
• Excellent customer service and communications skills.
• Comfortability with being self-motivated.
• Local candidates only (no relocation assistance will be provided for this role).

Pay

$26.00 - $29.00/hour

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 4% 401(k) match with immediate eligibility and vesting.
• Competitive time off, available from the first day of employment.
• Parental leave.
• Company-paid life and disability benefits.
• Critical illness, accident, and long-term care insurance options.
• Employee and family assistance programs.

About Us

You know our brands. You love our brands. If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of more than $1.5 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures, and sells branded academic, consumer, and business products globally. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Growing together is how we win. With trusted brands, strong leadership, and a clear purpose, you’ll find opportunities to grow in your career, contribute to meaningful work, and be a part of a culture that values creativity and putting our consumers and customers first.