Field Service Technician

About the role

ACCO Brands/GBC is seeking a Field Service Technician to service the Columbus, Ohio area. In this role, you will be responsible for field service, repair, and maintenance of roll laminators, business card cutters, ream paper cutters, punch machines, and other print finishing equipment. The company is united by a common purpose to empower consumers to feel good when they work, learn, and play, with a history of category-leading brands and a focus on future growth.

Responsibilities

• Provide outstanding service to our clients and promote business
• Perform break/fix service calls in an assigned area
• Servicing, installing, diagnosing and repairing binding, laminating, cutting, folding, stitching, and other document handling equipment
• Manage your own daily schedule to meet customer expectations
• Maintain your spare parts inventory and manage your calls and parts on the company laptop
• Provide operator training to customers on machine operations and job setup

Qualifications

• Associate's degree, trade certifications, or equivalent field experience required
• Valid Driver’s License with a clean driving record required
• Electro-Mechanical experience using a multi-meter to troubleshoot circuits and reading schematics to troubleshoot machines preferred
• Experience with Microsoft Office and comfortable using computers
• Superior time management skills and reliability
• Strong mechanical aptitude and diagnostic experience
• Excellent customer service and communications skills
• Comfortability with being self-motivated
• Local Candidates Only (No Relocation Assistance will be provided for this role)

Benefits

• Comprehensive medical, prescription, dental, and vision plans
• 4% 401(k) match with immediate eligibility and vesting
• Competitive time off, available from the first day of employment
• Parental leave
• Company-paid life and disability benefits
• Critical illness, accident, and long-term care insurance options
• Employee and family assistance programs

Pay

Salary Range: $27.00 - $31.00/hour