Field Service Technician

About the role

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals‑focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third‑party local and regional establishments and 20 self‑operated gaming locations across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.

Technicians work in the field 40 hours per week at bars, restaurants, gas stations, truck stops, etc. Rates range from $20‑$26/hour depending on related work experience and proficiency. The company will train inexperienced candidates. The position is for four 10‑hour shifts, 3:30 p.m.–2:00 a.m., Wednesday‑Saturday, with additional shift differential for weekends and 2nd/3rd shifts. Shifts start from home and a company‑supplied vehicle plus fuel card are provided.

Responsibilities

• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices.
• Load and unload supplies.
• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.
• Assist in other areas as needed.

Requirements

• High school diploma or equivalent.
• Terminal Handler's License (costs covered by company).
• Valid driver’s license.
• Minimum age 21 years.
• Ability to lift/push weights up to 50 pounds.

Skills

• Great customer service.
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic/mechanical aptitude (examples: HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively and follow written or verbal instruction.
• Strong organizational, problem‑solving, analytical skills.
• Computer literacy helpful but not required.

Benefits

• Competitive benefits: health insurance including vision and dental.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Additional total rewards.
• Medical, dental, and vision; life, AD&D, critical illness, and hospital insurance.
• Short and long‑term disability.
• Identity/legal protection.
• Access to FSA and HSA accounts.
• Eligibility to contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program (EAP) offering counseling for mental health, finances, adult care, disability, grief, etc.

Pay

Base pay range: $20.00 – $26.00 hourly, based on experience.

Schedule

Four 10‑hour shifts, 3:30 p.m.–2:00 a.m., Wednesday‑Saturday, with shift differential for weekends and 2nd/3rd shifts.