Field Service Technician (Appliance Repair) - Washington DC (Frederick, Silver Spring, DC, Gaithersburg MD)

About the role

LG Electronics is seeking a Field Service Technician (DMST) to join our Customer Service team in the Washington DC metro area. All candidates must be able to work coverage in the greater Washington DC and surrounding areas (such as Frederick, Silver Spring, Gaithersburg). In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
• Immediately and accurately process paperwork and perform data entry upon completion of each job
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Requirements

• Minimum 1 year experience in a technical role (Appliance repair preferred)
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools, and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Valid Driver's license in good standing
• Ability to obtain appropriate EPA Certification
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

Pay

Recruiting Range $29.25—$33.75 USD

Benefits

Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time
• Performance based Short-Term Incentives (varies by role)
• Access to confidential mental health resources to help you and your loved ones improve your quality of life
• Personal fitness goal incentives
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

Temporary/Contractors

Eligible for the relevant benefit programs offered through our partner agencies.