Field Service Technician (Appliance Repair) - San Antonio, TX

The Opportunity

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the San Antonio, TX metro area.

*All candidates must be able to work coverage in the San Antonio, TX and surrounding metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.

• Deliver an exceptional customer experience while servicing our products in the home.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.