Field Service Technician- Amazon OIN9, Greenfield, IN

Core Duties And Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Requirements

Technical Requirements

• All necessary onboarding/customer site training is complete (outlined on LMS training site).
• Create work orders, order parts, properly close-out work orders (OJT).
• Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT).
• Understand and can demonstrate use of multimeter (OJT).
• Sends accurate daily BOD and EOD reports (OJT).
• Able to appropriately escalate to tech support and management when needed (OJT).
• Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT).
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT).
• Perform H2 pad and dispenser inspections (OJT).

Non-Technical Requirements

• Show a willingness to grow and learn; is accepting of training and coaching.
• Employee consistently demonstrates punctuality and reliability.
• Consistently displays a positive and cooperative attitude.
• Treats others with courtesy and respect at all times.
• Represents PLUG in a professional manner at all times.
• Honesty and integrity in all facets of work.
• Role models safe work habits and consistently adheres to all safety standards in performance of jo duties.
• Exhibits and enforces safety procedures in the field or customer sites.
• Exhibits and enforces safety procedures in the field or customer sites.

Pay

The pay rate for this position is $24.50 - $25.50 per hour. The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

Benefits

• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal and sick time.
• Paid Holidays.
• Wellness Reimbursement Program.
• Potential to apply for Tuition Reimbursement.
• Fertility and Family Building Benefit.
• Employee Referral program.
• Employee Assistance Program.