Field Service Technician 1

Job Description

You'll represent our company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.

Qualifications

• High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills, attention to detail, and adaptability to changing priorities.
• Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record.
• Capable of lifting or moving 55 lbs with or without accommodation

Knowledge Gaps

Your qualifications may not fully align with the listed requirements, but we still welcome your application. We will consider any reasonable modifications to the interview process.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Additional Information

Smart Work at Quadient fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.