Field Service Technician 1

Responsibilities

• Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction.
• Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.

Operational Support

• Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance.
• Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution.
• Afford assistance with corrective actions for known issues under guidance from Field Service Engineers or senior technicians.

Technical Assistance

• Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures.
• Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly.
• Support remote or telephonic technical assistance activities as directed.

Documentation & Reporting

• Complete required field service documentation, checklists, and installation records accurately and in a timely manner.
• Provide clear written and verbal status updates to Field Service Engineers and project leadership as required.

Training & Development

• Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6–12 months.
• Maintain required certifications, safety training, and operational qualifications associated with the role.