Field Service Technical Advisor, West Region

About the role

Slate is seeking a Field Service Technical Advisor, West Region to join the Slate Field Technical Assistance Team. This role reports to the Lead Field Service Technical Advisor, West Region and involves supporting in-field issue resolution on complex technical issues related to Slate vehicles. The candidate will collaborate with the Slate Service, Quality, and Engineering teams to resolve vehicle repair actions and provide expert repair guidance to service technicians.

Responsibilities

• Serve as a West Coast regional liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues.
• Provide on-site assistance to service repair facilities and technicians when requested.
• Provide expert repair guidance to service technicians on complex technical issues.
• Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up.
• Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction.
• Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns.
• Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations.
• Identify ECU software and calibration issues, collect data logs, and document findings for Engineering and supplier review.
• Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will.
• Ensure service center certification standards and compliance are being met.
• Ensure a consistent and efficient repair strategy across the Slate service network.
• Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams.

Requirements

• A valid driver's license with a clean driving record.
• AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience.
• 3+ years of hands-on experience in automotive service and repair in a technician role.
• 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
• 3+ years of hands-on experience in automotive field technical support.
• OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred.
• Experience working with diagnostic tools, including data logging and ECU flash reprogramming.
• Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.
• Excellent written and oral communication skills, with an emphasis on technical content.
• Detail oriented with the desire to achieve the highest standards of excellence.
• Creative problem solver that can create simple solutions to complicated problems.
• Comfortable working in a fast-paced, mission-driven startup environment.
• Ability to interact and communicate effectively with all levels of management.
• Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Physical Requirements

• Must have the ability to lift and carry up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

Pay

The salary range for this position is $83,461 to $125,191 USD annually. Additional compensation and benefits include medical, dental, vision, life insurance, disability insurance, vacation, and a 401(k) plan. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.